Overview:
Since Nationwide Laboratory's inception in 1996, the experience with the chronically ill dialysis patients proves to be an enormous asset to patient and overall laboratory management process. This makes Nationwide Laboratory uniquely qualified to service the clinical trial market. As part of our commitment and current operational support systems, an investigational site will have access to an array of experienced scientific professionals and dedicated departments including Technical Support, Customer Service, and IT/MIS.
Include:
- State of the Art Instrumentation
- Comprehensive Data Management
- Rapid turnaround time
- Reproducible test results
- Priority Sample handling and testing
- Scientific professionals
- Clinical Trial Coordination
- Customer Support
Accreditation/Certifications:
- CLIA
- COLA
- Florida
- New York
- California
- Maryland
Security of Confidential Data
As a covered entity, Nationwide Laboratory complies with the applicable rules and regulations of the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Our website is certified as a VeriSign Secure Site. All transmissions of electronic data are accomplished through a secure port utilizing 128-bit SSL encryption. All access to results reporting or order entry requires a username and password.
Clinical Trial Management
Coordinating the research study protocols is a crucial component to providing exceptional customer satisfaction. The Clinical Trial Division has key personnel dedicated to reviewing each study and delegating essential functions to fulfill the study requirements. A trained and experienced individual (Clinical Trial Coordinator) coordinates all aspects of service for each study and acts as a point person for all communications.
The Clinical Trial Coordinator facilitates the following steps:
- Assembles the key personnel (Team) to review the research study. The Team will determine technical and system requirements of the study.
- Prepare Timelines
- Coordinates Shipments
- Inventory Management
- Prepares Specimen Collection Kits
- Creates Custom protocol testing panels
- Custom protocol panic ranges
- Custom Manuals
- Liaison with investigational site representative
Customer Support
Nationwide Laboratory is dedicated to providing outstanding customer satisfaction. Establishing high standards and building strong and lasting relationships are our top priorities. Our Client Services Department consists of trained specialists prepared to serve our customers by answering questions regarding specimen requirements, specimen integrity and test results. Their main objective is to ensure customer satisfaction through effective communication.
Services include:
- Specimen and Special Handling Requirements
- Status of test results
- Turnaround time
- Add on testing
- Participants' test results
- Channeling calls to technical or professional personnel
- Communicating specimen issues
- Notifying investigational site of critical (panic) calls
- Provide telephone support with data management training
Specimen Management
- On site specimen bar-coding
- Robotic specimen handling
- Specimen tube tracking
- Controlled temperature storage
- Secured and segregated specimen storage
Results
- The e-Werks system, a web-based data access tool
- Provides online tracking of study and patient data
- Printing and viewing of participants' reports
- Standard and customized reports
- Electronic data transfer including among others HL-7 and ASCII formats
- Highly secure environment (128-bit SSL Encryption)
Contact Information
Clinical Trial Division
Jim Petruso Sr.
Director of Sales and Marketing
Phone: (800) 938-9498 Ext#: 3359
Jackie Creola
Clinical Trial Coordinator
Phone: (888) 377-3522 Ext#: 3542
Fax: (954) 489-9180
2030 West McNab Road
Fort Lauderdale, Florida 33309